If you are on WhatsApp, beware of these messages being sent from fraudsters.
One Suffolk resident received a message from an unknown number, with the sender claiming to be her daughter.
The scammers told her they had dropped their phone down a toilet and had to get a new mobile and number.
The 'daughter' then told her that she needed to borrow some money because she didn't have access to her account, and had to pay a bill. The 'daughter' asked to borrow £1,980.
Thankfully the Suffolk resident knew her daughter would never ask for that amount of money via a WhatsApp message and tried contacting her via her partner, who confirmed that it was not them sending the messages.
If you receive a suspicious message (even if you think you know who it is from), calling or requesting a voice note is the fastest and simplest way to check someone is who they say they are.
STOP: Take time before you respond. Make sure your WhatsApp two-step verification is switched on to protect your account, that you are happy with your privacy settings.
THINK: Does this request make sense? Are they asking for money? Remember that scammers prey on people’s kindness, trust and willingness to help.
CALL: Verify that it really is your friend or family member by calling them directly, or asking them to share a voice note. Only when you are 100% sure the request is from someone you know and trust, should you consider it. If it turns out to be untrue, report it to us via Citizens Advice Consumer Service on 0808 223 1133.