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Healthwatch Suffolk Digital health and Care Survey

26 August 2020

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Healthwatch Suffolk has just launched a new project, with Healthwatch Essex, that aims to gather feedback from the public and also its local NHS and care workforce about use of digital services (appointment systems, online consultations, phone triage, remote visiting etc).

They help get the best out of health and social care services in Suffolk; improving them today and helping to shape them for tomorrow by engaging with people living here. They use the things you tell them about local care to influence the delivery and design of services in the county – not just for people who use them now, but for anyone who might need to use them in the future.

The aim of this project is to understand how the sudden increase in the use of technology during the pandemic has impacted upon people’s experiences of receiving, or providing, both NHS or social care. This is particularly important as they know many of these new means of access are here to stay, so they need to make sure they will work for those who will need and rely on them.  

If people are unable to complete the surveys online they can call Healthwatch Suffolk on either their freephone number 0800 44 88 234 or 01449 703949 which is the main office line. They can then share their experiences with Healthwatch Suffolk and staff will complete the short survey with them. In phase two of the project, if people wish to be involved, their researchers will contact them to talk about how they can help them to plan the next stage of this important research. They will talk in more depth about their experiences and how Healthwatch Suffolk might develop this work further with local people.