Cost of Living Payments Scams

Beware of scams related to the Cost of Living payments.

Suffolk Trading Standards  have been made aware of a text scam relating to cost-of-living payments. Customers are sent a text and asked to click on a link and provide their bank details to receive their payment.

This is a scam. Please DO NOT click on the link or provide your bank details.

If you are eligible:

You do not need to apply for the payment
You do not need to call
Payment to you is automatic
DWP will never ask for personal details by text or email

The first payment of £326 will automatically be paid into eligible customers bank accounts between 14/7/22 and 31/7/22, although there may be a delay in some circumstances.

The National Cyber Security Centre (NCSC) sets out a number of different ways to report scams depending on the type:

Email scams. If you get a dodgy looking email, you can report it to the NCSC by forwarding it to report@phishing.gov.uk. Remember not to click on any links within these emails.

Text scams. If you get a suspicious text message, you can forward it to the number 7726 – this will allow your provider to track the origin of the text and arrange to block or ban the sender if it's a scam. You can also report scam text messages to report@phishing.gov.uk by providing a screenshot of the text message.

Website scams. If you notice a website that doesn't look quite right, you can easily report the URL to the NCSC directly via its online form https://www.ncsc.gov.uk/section/about-this-website/report-scam-website